• Contact
• Feedback
• FAQ

Support Services

ReSTAR provides various levels of services to best suit your needs. In addition to purchasing retainer hours that will be tracked on your account and do not ever expire, ReSTAR offers additional "Service Level Agreements". These Service Level Agreements provide you with certain benefits including priority levels, guarantees and also help to set your expectations. The various Service Level Agreements include:

"Gold" (annual contract)

• Unlimited Phone/Email Support
• 1st priority level phone response
• 1 (business) hour guaranteed phone response
• discount rates for retainer time
• use of toll-free phone number
• monthly email "Tips"
• periodic sales promotions

"Silver" (annual contract)

• Unlimited Phone/Email Support
• 2nd priority level phone response
• 4 (business) hour guaranteed phone response
• discount rates for retainer time
• use of toll-free phone number
• monthly email "Tips"
• periodic sales promotions

"Bronze" (annual contract)

• Unlimited Phone/Email Support
• 3rd priority level phone response
• 8 (business) hour guaranteed phone response
• discount rates for retainer time
• use of toll-free phone number
• monthly email "Tips"
• periodic sales promotions

Which Service Level Agreement option is best for you? For further information on which option best fits your company, call the ReSTAR Customer Service Department at (860)657-3099.

• Products
• Services
• Custom Programming
• Web Strategies

• Support Services
• Support/Technical Info
• Contact Tech Support